Privacy Policy.

1. Scope

This Privacy Policy applies to personal information that INVIQA SOFTWARE PRIVATE LIMITED ("we", "us") collects through our website https://inviqasoftwares.com, our services, and related communications. It has been prepared in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

2. Information we collect

We collect the following categories of information:

• Contact details — name, email address, phone number, company name — when you fill a contact form or place an order.
• Order & payment information — order details, payment reference numbers, UPI transaction IDs. We do not store card numbers, CVV or bank credentials; these are handled by our payment processor.
• Communication content — the content of your emails, enquiry form submissions and support messages.
• Technical information — IP address, browser type, device type, pages visited, referring URL, timestamps. Collected via server logs and Google Analytics.
• Cookies — see Section 8.

3. How we use your information

We use your personal information to: (a) deliver the services you've ordered; (b) respond to enquiries and provide support; (c) send order confirmations and transactional emails; (d) comply with legal and tax obligations; (e) prevent fraud and abuse; (f) improve our website and services.

4. Legal basis for processing (DPDP Act)

We process your personal data on the following lawful bases: (i) your consent, where provided; (ii) the performance of a contract with you; (iii) compliance with legal obligations; (iv) legitimate interests in running and improving our business, where these interests do not override your rights.

5. Data sharing

We do not sell personal data. We share personal data only with: (a) service providers who process data on our behalf under appropriate contracts (payment gateway providers, email service providers, cloud hosting providers, analytics providers); (b) regulatory authorities and law enforcement where required by law; (c) professional advisors such as lawyers and accountants, under confidentiality obligations.

6. Data storage & security

Personal data is stored on secure servers located in India and managed by reputable cloud providers. We implement reasonable technical and organisational measures to protect your information, including HTTPS/TLS encryption in transit, hashed storage of sensitive fields, access controls, and regular backups. While we take security seriously, no system is completely impregnable — if a breach occurs, we will notify affected users in line with applicable law.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or to comply with legal, accounting or reporting obligations. Typical retention periods:

• Contact enquiries: 24 months.
• Order and invoice records: 8 years (as required under Indian tax law).
• Website analytics: 14 months (Google Analytics default).

8. Cookies & analytics

Our website uses cookies and similar technologies for essential functionality and to understand usage via Google Analytics 4. You can disable cookies through your browser settings, though some parts of the site may not work correctly without them. We do not use cookies for third-party advertising.

9. Your rights under the DPDP Act

Subject to applicable law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of data where the legal basis no longer applies; withdraw consent at any time; lodge a complaint with the Data Protection Board of India. To exercise these rights, email info@inviqasoftwares.com. We will respond within 30 days.

10. Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect data from minors. If we learn that we have collected data from a minor, we will delete it promptly.

11. Grievance Officer

In accordance with the Information Technology Act and the DPDP Act, the details of our Grievance Officer are:

Grievance Officer: Himanshu
Email: info@inviqasoftwares.com
Phone: +91 87961 78850
Address: Office No. S-2, 2nd Floor, Uma Plaza, Plot No. 13, Sector - 4, Bharat Nagar, Vaishali, Ghaziabad, Uttar Pradesh - 201010

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://inviqasoftwares.com/privacy.html. Material changes will be communicated via email or prominent notice on our website.