Refund Policy.

1. Applicability

This Refund Policy applies to all services purchased through our website https://inviqasoftwares.com. Because we provide digital services — software development, design and consultancy — refund eligibility depends on the stage of work completed.

2. When refunds are granted

We will grant a refund in the following circumstances:

• Payment was debited but no order was confirmed at our end (e.g. payment gateway error, webhook failure). Full refund to the original payment method within 5-7 business days.
• Duplicate payment for the same order. Duplicate amount refunded within 5-7 business days.
• We are unable to commence or deliver the services for reasons within our control. Full refund of amounts paid for unstarted work.
• Micro-services (below ₹5,000) not yet started may be cancelled within 24 hours for a full refund.

3. When refunds are not granted

We are unable to refund amounts in the following circumstances:

• Services already delivered or substantially performed, including consulting time already rendered.
• Cancellations initiated by the client after work has commenced, beyond the pro-rata portion of unworked hours.
• Delays or issues caused primarily by the client (e.g. delayed feedback, incomplete information, out-of-scope change requests).
• Dissatisfaction unrelated to specification — we offer revisions within the scope of each package instead of refunds.

4. Refund process

To request a refund, email info@inviqasoftwares.com with your order ID and reason. We will acknowledge within 48 hours and provide a decision within 7 business days.

5. Refund timelines

Approved refunds are issued to the original payment method:

• UPI payments: typically 3-5 business days.
• Net banking / bank transfer: typically 5-7 business days.
• Card payments: typically 5-10 business days, depending on the card issuer.

These timelines are indicative; actual settlement depends on the payment processor and your bank.

6. Failed UPI payments

If an amount was debited from your UPI account but the order did not confirm, you do not need to contact us — the amount will be auto-reversed by your bank within 3-5 business days per NPCI rules. If it is not reversed within that window, email us and we will investigate with the payment processor.

7. Chargebacks

We prefer to resolve disputes directly. Initiating a bank chargeback without first contacting us may delay resolution and, if the chargeback is upheld without merit, may result in additional fees passed through. Please email us first.

8. Contact

For any refund queries, reach out to:

Grievance Officer: Himanshu
Email: info@inviqasoftwares.com
Phone: +91 87961 78850